12:40am, I’m 20 minutes early for my shift… just doing my usual task… reading emails and other updates for me to start my Monday… checked out our new Goals and Assignments for the week (since operations had reshuffled their direct reports). Then I realized that some of the Agents were not properly included to their specific Teams… (OMG servicedesk… please do your job…) well no biggy with that… I can always create a ticket regarding this issue and after 1 hour of updating each group, I was able to send the ticket request… BUT just when I thought that I had everything under control… a memory of our meeting last Saturday made me realize that my Boss requested something from me to complete by Monday night… and to make it even worst… the minute taker forgot to send the email regarding what transpired during the meeting(@#@#!@#$#$)… call recording? Reserve a room? And a lot of things were discussed but up until now I don’t know what to do… HELL I don’t even know where to start…. It’s already 6:30am and my shift ends at 10am, I have evaluated 3 agents (hey only 3 of my direct reports works on a Sunday shift.)
Well what can I say… Its Just another manic Monday….
Well what can I say… Its Just another manic Monday….
